SweetCare Remote Software Download
Getting Started with SweetCare Remote
Our Sweetwater Support team can assist you remotely! We can provide online remote-access assistance for your Sweetwater-purchased hardware and software.
Sweetwater Support can quickly and effectively help you using free remote-control software called Splashtop. Our expert team can view and control your system to troubleshoot and get you back up and running as soon as possible with your permission.
Splashtop and SweetCare® Remote have been thoroughly tested by our Sweetwater Support team and provide a highly secure remote maintenance solution. Your connection is established via fully encrypted data channels.
While you can download this software at any time, please contact our Sweetwater Support staff at (800) 222-4700 ext. 6400 to discuss your troubleshooting needs.
Please note this service is for troubleshooting only. We cannot provide remote training for your software or hardware.
- Lets Sweetwater Support connect to your computer
- Only YOU can initiate the connection
- 100% secure method of remote control
macOS Security Settings
Enable all required security and privacy settings for your PC or Mac computer to continue with Splashtop remote software.
Sweetwater Terms and Conditions
You are about to establish a shared remote connection with a Sweetwater Support specialist. By starting the Splashtop software, you acknowledge your acceptance of the following terms of use:
- Sweetwater is not liable for any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is your sole responsibility.
- Liability is restricted to intentional and gross negligence.
- Sweetwater is not liable for faults that we’re not responsible for, even if it occurs at the time when the support is provided.
- Splashtop sessions are meant for remote support, not remote training.
- This service is only available during normal business hours, subject to prior arrangement by telephone with our Sweetwater Support specialist.
- Your Sweetwater Support specialist cannot access your computer without your expressed consent.
- Data cannot be removed from your computer unnoticed and without your authorization.
- It is your sole responsibility to protect and secure any confidential information before the start of the session.
- When we connect, please be aware that we see your entire screen or screens, not only the application we are helping you with.
- You can end the shared session at any time.
Offer applies only to single-receipt qualifying purchases. Select manufacturers may require that only the manufacturer’s products qualify towards the minimum purchase amount needed to be eligible for promotional financing. Otherwise, an invoice that meets the minimum purchase amount and contains at least one qualifying manufacturer product is eligible for promotional financing. No interest will be charged on promo purchase balance, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Offer applies only to single-receipt qualifying purchases. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
The estimated required monthly payment shown which excludes taxes and delivery equals the amount financed divided by the number of months in the promo period, rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to this rounding. These payments apply only with the financing offer shown. If you make these payments by the due date each month, you should pay off this amount financed within the promo period, if it is the only balance you are paying off. If you have other balances on your account, this payment will be added to any other minimum monthly payments.
Applies only to select items from this manufacturer. Ask your Sweetwater Sales Engineer for more details.