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iTips for using e-mail support.Tips for using e-mail support
Before you contact us, you might try a few things first:- 1 Check manuals and documentation for answers. Look for keywords in tables of contents, indexes and appendices. Many manuals also include troubleshooting sections.
- 2 Our Knowledge Base may already have a solution recorded for you. A simple keyword search for your question or problem may provide a quick answer.
- 3 If you're experiencing a problem, try isolating the cause. For example, if you're getting noise on a recording, try a different microphone, a different cable, and a different input on your system – each one at a time – and listen to see if/when the problem goes away
- 4 If your problem is software related, do you have the most current version of your software and/or hardware drivers? Updates can be found at the manufacturer's website.
Tips for using phone support
When you do call, be prepared with some information so our expert techs can help you find a solution quickly:- 1 Have your Sweetwater account information ready, including name, address and phone number.
- 2 Be in front of your system ready with details on the system you're using including: product names, hardware, software, and how you have the system set up and connected.
- 3 Have software and operating system versions ready.
- 4 Be prepared with details on the question or problem, including any error messages and when they happen.
Offer applies only to single-receipt qualifying purchases. Select manufacturers may require that only the manufacturer’s products qualify towards the minimum purchase amount needed to be eligible for promotional financing. Otherwise, an invoice that meets the minimum purchase amount and contains at least one qualifying manufacturer product is eligible for promotional financing. No interest will be charged on promo purchase balance, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Offer applies only to single-receipt qualifying purchases. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
The estimated required monthly payment shown which excludes taxes and delivery equals the amount financed divided by the number of months in the promo period, rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to this rounding. These payments apply only with the financing offer shown. If you make these payments by the due date each month, you should pay off this amount financed within the promo period, if it is the only balance you are paying off. If you have other balances on your account, this payment will be added to any other minimum monthly payments.
Applies only to select items from this manufacturer. Ask your Sweetwater Sales Engineer for more details.