Seller Updates
April 1, 2026 - Buyer feedback, seller spotlights, the power of Product Finder
January 1, 2026 - Sales report, bulk actions, A.I. assistant
Account Management
How do I change my profile information?
How do I enable two-step verification?
My Storefront
How do I delete my storefront?
Listings
Can I buy or sell items internationally?
How do I relist a canceled order?
How do I list an item on Gear Exchange?
Can I import multiple listings at once?
Can I import listings from other marketplaces?
How to grade the condition of your used gear.
Can I accept trades on my listing?
Payouts
How do I use my Sweetwater Gift Card?
Why do I need to add a card on file?
Where can I see my Sweetwater Gift Card balance?
I don't see my Hyperwallet funds. What should I do?
What are the Gear Exchange fees for a seller?
What happens after I make a sale? When do I get paid?
Sold Orders
What is XCover Parcel Protect Insurance?
How do I enter tracking information?
What do I do if I receive negative feedback?
How do I know how much to charge for shipping?
I sold an item. How long do I have to ship?
I accepted a buyer's offer, but they never completed the payment. What should I do?
What do I do if I can't fulfill an order?
What should I do if a buyer reports issues on an order?
How can I buy a Gear Exchange shipping label?
Taxes
Why are you requesting my personal information?
What happens if I do not want to give out my personal information?
I have provided my information, now what?