SweetCare Service & Support


Welcome to Sweetwater's SweetCare online network, your source for technical support, user tips and resources, and more! Count on SweetCare to provide in-depth information about the gear you use.

Over 19,000 Answers at Your Fingertips

Have a question about using your gear? You'll find answers to the questions we're asked most often in our ever-expanding Knowledge Base, featuring over 19,000 helpful articles written by our award-winning Tech Support department - the same people you speak with on the phone. These answers are available to you 24/7, 365 days a year!

Tips on Searching
Browse by Manufacturer

See also:

Most Popular Knowledge Base Articles:
1.	Mac OS 10.5 "Leopard" Compatibility with DAW Software
2.	Registering Waves Plug-ins
3.	USB Microphone Guide (downloadable PDF)
4.	Windows XP Media Center Compatibility Alert
5.	MBox2 Micro FAQ
6.	Windows Vista Compatibility. Updated 10/15/07.
7.	Pro Tools Plug-in Authorization Issues
8.	Authorizing Native Instruments Products
9.	Understanding Sonar's input and output routing.
10.	Troubleshooting CD Burner Problems
11.	Understanding Latency
12.	PC Optimization Guide for Windows XP
13.	Additional PC Optimization for Pro Tools
14.	PC OPTIMIZATION GUIDE for Windows Vista

Before you contact us, you might try a few things first:
1.	Check manuals and documentation for answers. Look for keywords in tables of contents, indexes and appendices. Many manuals also include troubleshooting sections.
2.	Our Knowledge Base may already have a solution recorded for you. A simple keyword search for your question or problem may provide a quick answer.
3.	If you're experiencing a problem, try isolating the cause. For example, if you're getting noise on a recording, try a different microphone, a different cable, and a different input on your system - each one at a time - and listen to see if/when the problem goes away.

When you do call, be prepared with some information so our expert techs can help you find a solution quickly:
1.	Have your Sweetwater account information ready, including name, address and phone number.
2.	Be in front of your system ready with details on the system you're using including: product names, hardware, software, and how you have the system set up and connected.
3.	Have software and operating system versions ready.
4.	Be prepared with details on the question or problem, including any error messages and when they happen.

1-800-222-4700
Available Monday - Friday, 9:00 am - 7:00 pm; Saturday, 11:00 am - 3:00 pm
Current Sweetwater time is 10:15 pm EST

When's the Right Time to Call?
Call when you need us; we're here to help. Keep in mind you'll get the fastest response during morning hours, and Monday is always our busiest day! If you do call and there's a wait, try using the "Submit Support Request" form above, and we'll call you back as quickly as we can - we promise.

Track Your Order

	SweetTrack makes tracking your orders faster and easier than ever. It’s your one-stop for convenient tracking, without even knowing a tracking number.

Need a Repair?

Did you know that Sweetwater's expert Service Department is factory-authorized to repair virtually every piece of gear we sell? Our Service Technicians have the training and expertise to fix your gear right, the first time. Plus, we can usually turn gear around in less than a week. It's just another way we deliver "The Sweetwater Difference." Simply fill out and submit a SweetCare Repair Request Form by clicking the button. If you prefer to contact our Service Department directly, you may do so by calling 800-222-4700 extension 6400.

Additional Resources...

Word for the Day Library
A glossary of technical and musical terms commonly used in the music industry.

Tech Tip of the Day Library
Answers to thousands of the most commonly asked questions in pro audio!

Expert Center
Gear Reviews, Tips & Tricks, Articles & How-To's, Exclusive Videos, and much more.

The Complete K2000
Resources for owners of K2000 series workstations, updated by Sweetwater's own Daniel Fisher.