Award-Winning Customer Service

Rated 5/5

"There is no one else that I would rather deal with than my Sales Engineer when purchasing gear. He always takes as much time as I need, he is extremely friendly, very knowledgeable, and always goes the extra mile to make sure that everything is satisfactory. I have been dealing with him for a number of years now – in fact I have his extension number memorized — and never hesitate to send my students, friends, and colleagues to him for any of their musical needs. In fact, time and time again the people that I send to deal with my Sales Engineer come back to me saying how amazing their experience was with him and they thank me for directing them to him." Read More

Trey S.

Rated 5/5

"I cannot thank my Sales Engineer enough for his support and follow-through after the sale. Whether it’s a guitar or amp purchase, or just strings or straps, he treats each purchase the same way. His professional attitude and great customer service is why I only shop at Sweetwater and nowhere else. He offers great service and great prices. He also keeps me aware of specials and financing offers. Sure I may be able to save a few dollars at some other places, but I can’t put a price on the customer service that my Sales Engineer provides." Read More

Tom B.

Rated 5/5

"My Sales Engineer is the best! He may not always steer me to the cheapest option or the most expensive option, but he always steers me to the RIGHT option! There's a level a trust with a Sales Engineer like that, that you don't get with other people. There’s been more than one time I’ve asked my Sales Engineer, "This is the gear I have, what's my weak link?" and he tells me exactly what he thinks will make my sound better – and he's been right every single time! It is people like him that make you feel like you have more than just a business relationship, you have a friendship in someone that wants to help you realize your goals and dreams, and that's what keeps me coming back." Read More

Tom P.

Rated 5/5

"It's not often you get the kind of customer service Sweetwater provides. My Sales Engineer was recommended to me and now I know why. Knowledgeable and patient, he recommended the right equipment to get my voice-over studio up and running. Absolutely would buy again when the need presents itself, beginning with my Sales Engineer. I feel confident that I've made the right choice with no buyer regret." Read More

Bob F.

Rated 5/5

"My Sales Engineer is the greatest! He has assisted me with instrument and equipment needs for my daughter for years. I often call with questions or needing ideas and information, and he is always helpful. I don't play a single instrument so many of the questions I have may seem tedious and I don't always buy what I get quotes on but he is always more than helpful. There are many competitors to Sweetwater in the metro area here, but I trust and rely on Sweetwater. Thank you." Read More

Brad H.

Rated 5/5

"My Sales Engineer is a rock star. Not only does he know his stuff, but he is hands down the most considerate and professional sales rep I have ever dealt with for any purchase. I am a life-long customer of Sweetwater and have outfitted my studio with the best products at the best prices." Read More

Jim G.

Rated 5/5

"I sincerely appreciate my Sales Engineer’s advice and assistance. He has offered his expertise and valuable insights many times, helping us make good decisions when it comes to spending our limited budget on new sound gear. And even when we are not spending a lot of money, he always gets back to us quickly with ideas and suggestions. I think the personal touch of Sweetwater is both valuable and reassuring. We always refer to your company when discussing sound equipment purchases! Thank you." Read More

Rick M.