Sweetwater Gear Exchange Help center

Listings

How do I delete a listing?

Can I buy or sell items internationally?

How do I relist a canceled order?

How do I list an item on Gear Exchange?

How do I edit a listing?

Can I import multiple listings at once?

Can I import listings from other marketplaces?

How Gear Exchange works

Payouts

Why do I need to add a card on file?

What happens after I make a sale? When do I get paid?

Where can I view my sales?

Where can I see my Sweetwater Gift Card balance?

How do I use my Sweetwater Gift Card?

I don't see my Hyperwallet funds. What should I do?

What are the Gear Exchange fees for a seller?

Sold Orders

Can I sell my order locally?

How do I issue a refund?

How can I buy a Gear Exchange shipping label?

How do returns work?

I sold an item. How long do I have to ship?

Seller feedback

What do I do if I receive negative feedback?

What should I do if a buyer reports issues on an order?

Return shipping costs

How do I enter tracking information?

I accepted a buyer's offer, but they never completed the payment. What should I do?

How do I know how much to charge for shipping?

What is XCover Parcel Protect Insurance?

Do I need to accept a return?

What do I do if I can't fulfill an order?

My Storefront

How do I delete my storefront?

How do I edit my storefront?

Taxes

Tax Information

Why are you requesting my personal information?

What happens if I do not want to give out my personal information?

I am having trouble accessing the IRS tax verification form through Hyperwallet.

I have provided my information, now what?

I received my 1099-K; will I owe taxes?

Where can I find more info on tax requirements?

Account Management

How do I change my profile information?

How do I reset my password?